This is really a post about troubleshooting slow computer performance. They usually know when they are not understood, and discover it frustrating. Any office based worker has to type something eventually. In an Thinking Fast and Slow age where all of us have shorter attention spans than goldfish (truly, according to Google researchers) and instant gratification is the norm, if a quote can’t be instantly offered, customers begin looking elsewhere. They usually know after they usually are not understood, and discover it frustrating.